Who can sign up for MyChart?
To sign up, you must be a BMC patient and at least 18 years old. A patient can also assign a proxy who does not have to be a BMC patient.
Can I use MyChart to view health information for my child or another adult in my family?
You can request Proxy Access to see the information for someone for whom you are responsible. The information you can see in another person’s chart will
depend on the type of relationship you have with the person and the age of the individual.
Can my spouse and I share one MyChart account?
No. Due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish his/her own
MyChart account.
Is there a fee to use MyChart?
No. MyChart is a free service.
When can I see my test results in MyChart?
If you had tests completed through your provider’s office, most will automatically be released after two business days; imaging results will automatically be released after three business days. If you were in the hospital, all test results completed there will automatically be released 24 hours after your discharge.
Can I pay my bill online?
Yes, MyChart offers convenient online bill pay for all of your BMC accounts.
If I send a message to my BMC provider, when can I expect a reply?
You’ll receive a response within two business days. Please don’t use MyChart for medical matters requiring urgent attention. Instead, contact your doctor’s office
directly. If you have a medical emergency, please call 911.
Who else can see my MyChart information?
Your BMC provider and the office caregivers can see the information in your electronic health record so they can care for you. Other people will not be
able to see your MyChart information unless you give them permission.
I forgot my password. What should I do?
You may click the “Forgot password” link on the MyChart sign-in page to reset your password online.
Where can I update my personal information (home address or e-mail, or change my password)?
To make changes to your personal information, select the health icon from the top tool bar and then click on demographics. To change your password, select the settings icon from the top tool bar, and then click on security settings.
Can I print information from MyChart?
Yes. You can print information in an easy-to-read format by clicking the printer icon. It’s located in the top right corner of the screens that contain health information. This makes it easy to share health information with other healthcare facilities, an employer or school.
Is MyChart secure?
Great care is taken to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal
usernames and passwords. Each MyChart user has a unique password, and that account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you’re securely logged into the MyChart website.
What is your privacy policy?
BMC follows strict federal and state confidentiality laws and has the highest security measures in place to protect the privacy of your information. Your name and e-mail address will be treated with the same care and privacy as your health record and will never be sold or leased.
Is my activation code my username?
No. Your activation code is not your MyChart username or password. You’ll only use this code to log into MyChart for the first time. (The code will expire after you have used it or after sixty days from the date it was provided to you). When you log into MyChart the first time, you’ll be prompted to create your own unique MyChart username and password.
Immediate medical matters
Please don’t use MyChart for messages requiring urgent attention. For urgent medical matters, contact your doctor’s office directly. If you have a medical emergency, please call 911.
